Privacy Policy

At Culinex, your privacy matters to us. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following types of information:

• Personal Data: Name, email address, phone number, billing and shipping details, payment information.
• Technical Data: IP address, browser type, and browsing activity (via cookies and analytics).
   

We use your data to:

• Process and deliver your orders.
• Communicate with you regarding purchases, inquiries, or support.
• Enhance our website, services, and customer experience.
• Send marketing updates (only if you’ve opted in).
   

We process your data under these lawful grounds:

• Contractual necessity – to fulfil your order. 
• Consent – for marketing and promotional communication.
• Legitimate interests – to improve our services and user experience.
   

We do not sell or rent your personal data. However, we may share it with trusted partners for:

• Payment processing.
• Delivery and logistics.
• Compliance with legal requirements.
   

Our website uses cookies to improve your browsing experience. By continuing to use our site, you agree to our use of cookies. You can adjust cookie preferences in your browser settings.

We implement industry-standard measures to protect your personal data. While we take every precaution, no system can guarantee absolute security.

Under UK GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate or incomplete information.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to certain types of processing.
• Request a copy of your data in a portable format.
• File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.
   

We retain your information only as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page with the “Last Updated” date revised accordingly.

If you have questions about this Privacy Policy or wish to exercise your data rights, please reach out:

📧 Email: sales@culinex.co.uk
📍 Address: 16 South End, Croydon, Surrey, CR0 1DN

Thank you for choosing Culinex. We are committed to protecting your personal data and maintaining your trust.